F.A.Qs
Q. Is One Stop Moving fully licensed & insured?
Yes, we are fully licensed and insured.
License # – CAL. P.U.C. T-190616
Insurance:
$1,000,000 Workers Compensation
$1,000,000 Cargo Liability Insurance
$1,000,000 General Liability
Q. Is One Stop Moving & Storage accredited with BBB (Better Business Bureau)?
Yes, please view our top rated profile click here.
Q. Will One Stop Moving & Storage charge me if the crew takes a lunch break?
No, you will not be charged for the crews lunch break.
Q. Will the movers disassemble and reassemble my furniture?
Yes, our movers will disassemble and reassemble anything you would like within our scope of work.
Q. Where can I buy boxes?
Our trucks have a variety of boxes, and you will be able to purchase boxes from movers on the day of your move.
If you would like to buy boxes prior to your moving day, please contact us 800-456-6834 and we will gladly provide you with our great prices.
Q. What if I have losses or damages?
Filing claim is the first step needed, please complete the claim form and email/fax or call us at 800-456-6834.
Q. Is my estimate binding?
Binding estimates are given only with visual estimate. An over the phone estimate will not be binding.
Q. What is double driving time?
The most common question, many consumers get confused about “double drive time”. It is established to protect the consumer in California, although the name they gave it implies that you are being charged twice for the same thing. Here in California, the California Public Utilities Commission (PUC) requires that all moving companies charge “double drive time” on hourly rated moves.
Double drive time actually saves you money and also protects you from unscrupulous movers that might charge “portal to portal”. In essence, double drive time means you don’t get charged for the time it takes to get to your home from our warehouse, or in other words the drive to your origin.
Furthermore, we don’t charge you for the time it takes to return to the warehouse. Instead, the time it takes to get from your origin (starting point – where you are moving from) to your destination (ending point – where you are moving to) is logged, and then doubled. This is supposed to represent the total of the drive time involved in your move.
The reason the PUC does it in this way, is because you can actually calculate the amount of time it takes to get from your origin to your destination. It is too difficult to predict how long it takes to get to your origin from the warehouse, or to get to the warehouse from your destination; therefore movers are not allowed to use this assumption. Instead, the law states that one pay’s twice for the time in the “middle” to represent the total drive time involved with your move.
Q. Do I need to be present during the move?
No, however you will need to sign the contract before move starts, or if you are in a different city/state you can sign the contract and fax it to us along with your driver license.
Q. What are additional charges that may apply?
Boxes and packing materials are an additional cost; however if you box all items and you are ready on the day of the move, you will not be charged for materials.
We also offer mattress covers, TV crates, piano crates, and glass crates. These crates optional for a local move, but are a must for long distance moves or any type of moves that are going to be in storage.
Stairs/elevator/long carry charge may apply only on long distance moves, please ask your consultant for more information.
Q. How do I move a special furniture item such as a spa, piano, or a grandfather clock?
To prep a grandfather clock, the weights need to be removed, in addition the pendulum needs to be unhooked, wrapped, and lastly the inside of the clock needs to be stuffed with packing paper to prevent shaking.
Moving a piano and/or a SPA, requires special attention, please speak to your moving consultant about piano moving.
Q. Is the storage facility safe? What about rain?
Yes, storage facilities are gated and cameras cover most areas, the storage is made to protect your furniture from rain. The units are well sealed to avoid any moisture.
Q. Can I access my storage any time?
You will need to make an appointment to access your storage, a fee may apply.
Q. Are my possession protected while in storage?
Yes, different than most other moving companies at One Stop we leave your furniture’s covered with pads while in storage.
Q. How can I keep my cost down?
Start with packing all your items by yourself, sort through your belongings and dispose of all items you may no longer want, for more tips click here:
Q. Do I need to empty my dresser?
Only if you have fragile items, or if dresser itself is extremely heavy or fragile
Q. Are my possession insured?
One Stop Moving & Storage and all other licensed moving company will provide you with the same valuation coverage of $0.60 per pound per article.
All risk coverage is available with an additional cost, please ask your moving consultant.
Q. What is a “Not to Exceed Price”?
Not to Exceed Price is the maximum price for your move that shall not be exceeded even if the total comes out to be more. A Not to Exceed Price may be void when customer provides invalid information with regards to the inventory of the move.
A Not to Exceed will be provided only with a visual estimate prior to your move, or on the day of the move when movers arrived.
Q. What forms of payment do we accept?
We take cash and all types of credit cards (excluding American Express). We do not accept checks.
Q. How should I pack my hanging clothes?
We offer free wardrobe boxes for local moves on the day of your move, you will just need to hang your clothing in the boxes.
Q. Can One Stop Moving move jewelry and other valuables?
Yes, although we strongly recommend that items such as money, jewelry, and other expensive items will be moved by customer.
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